Many of you are probably pretty familiar with the process of generating a VMware Support bundle for vCenter Server when it comes to troubleshooting or filing an SR with VMware GSS by using either the vSphere Web/C# Client UI. With the released of vSphere 6.0 and specifically with the vCenter Server Appliance (VCSA) there are now some additional methods in generating a VMware Support bundle which can come in handy if the vSphere Web Client is not running or if you wish to perform this simply through the command-line on a remote system.

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The first option is simply by pointing your web browser to the following URL of your VCSA:

  • https://192.168.1.60/appliance/support-bundle

vcsa-support-bundle
You will be prompted to login with a local account such as the "root" user which ensures that there is no dependency that SSO must be running which is the case when using the vSphere Web Client. Once authenticated, the VMware Support bundle will be generated and you will then be able to download it onto your system. The VMware Support Bundle is in the format of a compressed tar file which you can use gzip or tar to extract.

The second option is simply using cURL or wget from the command-line which you will also need to provide valid credentials to download. Here is an example of using curl and we will be saving the file as "support-bundle.tar.gz":

curl -k -u root -o support-bundle.tar.gz -O https://192.168.1.60/applmgmt/support-bundle

Once we have downloaded the VMware Support bundle to our desktop, we can then extract it using a variety of tools such as tar for example:

tar -zxvf support-bundle.tar.gz

In situations when you need to quickly resolve a problem by providing support logs to VMware, time is of the essence and being able to quickly generate the necessary support files can help lead to a quick resolution. Hopefully these additional methods of generating a VMware Support Bundle can help save you time when you may need to call upon them.

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